How To Use your 5 Senses for an Effective Customer Service! Did you know that you can apply all of the 5 Senses for an effective Customer Service? The answer is a big YES! This is an actual experience of mine as hotelier way back 2004. As a manager, it is my duty to deliver the annual training during low season (from April to September) to uplift the motivation of my team. At first, I was struggling to find the suitable content. I wanted to teach them something cool and not boring. Something that they can digest easily and apply it to our daily operation. In this way, they can all help me and I will not be a fool to carry all of the work load! One day, while staring at my checklist and looking endlessly at the numbers, schedules, to do tasks etc., the answer to my question appeared before me. A 3-Days Training about Customer Service , and the Five Senses , to improve my Team's service approach and produce an everlasting impression to our...
I am not an expert on this and what I can only share to you are the things I've learned on the field. Of course I have applied some of the theories I gathered from textbooks, but still, nothing can compare what I gained from actual work experience. If you're seeking for a simpler explanation about Customer Service, then welcome to my very first entry! It's a simple question and for the majority, the answer to the header maybe, "It's a special kind of treatment we render to our customers before, during or after a purchase". Aha! "Purchase!" A keyword that every business owners or business operators like! And why not? It's Sales! It's Revenue! It's Money Coming Baby! For customer oriented managers, the perception of their business success starts from their employees! For them, it's crucial and important to find a talented workforce and with the ability of adjusting themselves, according to the personality of their customer...