I am not an expert on this and what I can only share to you are the things I've learned on the field. Of course I have applied some of the theories I gathered from textbooks, but still, nothing can compare what I gained from actual work experience. If you're seeking for a simpler explanation about Customer Service, then welcome to my very first entry! It's a simple question and for the majority, the answer to the header maybe, "It's a special kind of treatment we render to our customers before, during or after a purchase". Aha! "Purchase!" A keyword that every business owners or business operators like! And why not? It's Sales! It's Revenue! It's Money Coming Baby! For customer oriented managers, the perception of their business success starts from their employees! For them, it's crucial and important to find a talented workforce and with the ability of adjusting themselves, according to the personality of their customer...
Understanding the Science of Customer Service