What is Customer Service?

I am not an expert on this and what I can only share to you are the things I've learned on the field. Of course I have applied some of the theories I gathered from textbooks, but still, nothing can compare what I gained from actual work experience. If you're seeking for a simpler explanation about Customer Service, then welcome to my very first entry! 

It's a simple question and for the majority, the answer to the header maybe, "It's a special kind of treatment we render to our customers before, during or after a purchase". Aha! "Purchase!" A keyword that every business owners or business operators like! And why not? It's Sales! It's Revenue! It's Money Coming Baby! 

For customer oriented managers, the perception of their business success starts from their employees! For them, it's crucial and important to find a talented workforce and with the ability of adjusting themselves, according to the personality of their customer. 

For companies who value the power of customer service, they invest on training! If you belong to this type of company or organizations, then boy you're in luck! Not only you will learn a lot but they will keep their employees up-to-date and motivated to satisfy their customer and for you to receive their feedback. Why? It's for the company's improvement and for the executives, this is an integral part of the overall success.   

I have created a simple equation to illustrate the importance of Customer Service to any establishment. I am not good on making equations or formulas, but if you will apply the simplest common sense on this, then you will understand that:

Another thing I have learned as a service man (in my younger days) had helped me to earn valuable trust from our customer. Its very simple and because of this, I have received a ticket from my boss to rise among the ranks and later became a role model to my colleagues.

If you wish to engage and experience what I went to, then just do the following:

 

 

 

 

 

While Humans are complicated creatures, then Customer Service is an engineering process. It plays a big role to satisfy the needs of our customer in order to generate sales and revenue to any company. 

I hope you liked this blog. In the future, I will post other topics related to the Science of Customer Service.

After this, I highly suggest you read other blogs and search other books about Customer Service and Marketing of Services. I also urged you to approach your friends and relatives, specially the ones working banks, restaurant, sales, hotels, etc. 

Get their opinion and learn from them!